Rolex Boutique - Long's Jewelers

I had the pleasure of being assisted by Mike and Isaiah at the store, and the experience was nothing short of outstanding. Mike's great communication skills and in-depth knowledge of Rolex models truly stood out. He patiently guided me through the differences among the various models, helping me make an informed decision. Isaiah did a great job of showcasing the pieces and helping me get fitted for my wrist. What truly impressed me was the commitment to keeping in touch with me for two whole months, ensuring that I was fully satisfied with my choice. It's this level of customer attention that sets this store apart. After one was finally made available to me, I shared with them the story of how my father gifted me his two-tone DateJust for my 18th birthday, a timepiece he'd owned for over 20 years. However, a few months later, due to financial troubles, he asked for it back and sold it. That memory has stayed with me for over 15 years. I kept focused and was finally able to purchase one of my own. I look forward to passing it down to my son for his 18th birthday. Ultimately, with Mike's and Isaiah’s dedicated assistance, I was lucky enough to secure the Submariner Starbucks edition. It's a testament to the exceptional service and expertise you can expect at this Rolex store. I couldn't be happier with my purchase, and it's all thanks to Mike's professionalism and dedication. I highly recommend this store for anyone seeking a Rolex timepiece and an unforgettable shopping experience!

I recently had the pleasure of visiting Longs Rolex Boutique and meet with Angelika, and I must say, it was an exceptional experience that left me thoroughly impressed. From the moment I stepped inside, I was enveloped in an aura of luxury and sophistication that goes hand and hand with the Rolex brand. The ambiance of the boutique is a perfect blend of modern elegance and timeless charm. The meticulously designed interior exudes a sense of understated opulence, allowing the watches on display to take center stage. The tasteful decor, coupled with soft lighting, creates an atmosphere that is both inviting and indulgent. The selection of Rolex timepieces at the Longs Boutique is nothing short of breathtaking. From classic models that pay homage to the brand's heritage to the latest innovations that showcase Rolex's dedication to horological excellence, every watch on display is a masterpiece in its own right. Angelika was more than willing to share her expertise and guide me through the collection, making the entire process enjoyable and educational. What truly sets the Longs Rolex Boutique apart is the level of personalized service Angelika provided. Her attention to detail and genuine passion for horology are evident in every interaction. She took the time to understand my preferences and lifestyle, ensuring that I found a timepiece that not only met my preferences but also suited my needs. From the moment I selected my Rolex watch, the purchasing process was seamless and efficient. Angelika guided me through the paperwork and answered all my questions with patience and professionalism. Her commitment to ensuring a smooth experience was evident at every step. In conclusion, my visit to the Longs Rolex Boutique was a memorable and delightful experience. The blend of luxurious surroundings, a beautiful collection of watches, and unparalleled customer service make this boutique a true gem for watch enthusiasts and connoisseurs alike. If you're seeking a place where you can explore the world of Rolex watches in a refined and welcoming environment, the Longs Rolex Boutique is an absolute must-visit.

I recently purchased my Rolex GMT and received the best experience from Michael at Long’s on Newbury St. Very pleased with Michael’s communication and efforts in helping me get my watch. This AD understands how to work with customers to deliver first-class service. I look forward to being a longtime customer after my most recent purchase!

Brandy was excellent to work with! She truly knows about the pieces and what the Rolex brand is all about. I was happy we met and she got to explain the history and vibe even further with me. She was very caring, persistent, and willing to work with me! I was able to secure my first Rolex with her and it was a memory I will never forget. Happy to be a part of the family and can’t wait to add to the collection!